Suzanne has had an illustrious career within lettings spanning over two decades within both corporate and independent businesses. This has allowed her to identify the strengths and weaknesses in both business types and to introduce a business structure amalgamating the positives. She has an in-depth understanding of all of her teams’ roles and the challenges faced within the industry. Suzanne has substantial experience in new start up offices and acquisitions and an avid commitment to keep up to date with ever changing lettings legislation. Her priority is to offer a first-class customer service experience at all times and to ensure that landlords receive the best possible advice and protection. A passionate advocate of training and development, she has put in place a training programme to allow all lettings staff to be offered the opportunity to study for a level 3 property management qualification and ensures that all staff are kept up to date with legislation changes. She remains committed to continually reviewing operational procedures to enable efficiency, whilst still retaining the personal touch that is so essential in a customer orientated business. Having led Charters lettings for almost six years she is incredibly proud of the progress the business has made and is intent on continuing this positive advancement.

• Office: Head Office
• Email: s.diamond@chartersestateagents.co.uk
• Telephone: 02382 358577

With years of experience in the real estate industry, Danielle Bailey has excelled in both independent and corporate agencies, covering front-end and Property Management roles. Her standout quality is an unwavering passion for customer service, which has been the cornerstone of her successful career. Danielle's commitment to providing exceptional service sets her apart, making her the go-to expert for all your real estate needs.

• Office: Lettings Management, Southampton
• Email: d.bailey@chartersestateagents.co.uk
• Telephone: 02382 358580 | 02380 631940

Born in the South but raised in the North, Louise returned to the South 12 years ago. She started in property administration on a part-time basis for small independent Letting Agents in New Milton and progressed into Property Management. Louise progressed further after an acquisition when she became the Property Management Team Leader, leading a team of six property managers. Since returning to Southampton, Louise dealt with end-of-tenancy and property inspections before transitioning into property management full time. Louise heads up the central property management in the Head Office, where she oversees a team of experienced Property Managers.

• Office: Lettings Management
• Email: l.balshaw@chartersestateagents.co.uk
• Telephone: 02382 358577

An experienced, hard-working Property Manager with over 18 years of experience in the lettings sector.

Starting as an Inventory Clerk, then as a Letting’s Negotiator and Valuer and progressing on to various manager roles for a number of independent estate agents in Southampton.

Enjoys building good relationships with landlords and tenants while maintaining high standards to provide an excellent, fully managed service for our customers.

• Office: Lettings Management
• Email: n.channell@chartersestateagents.co.uk
• Telephone: 02380 631940

Peter has over 30 years of experience in the building industry during which he established and ran his own letting agency for 15 years.

Following an acquisition; he joined Charters and brings a wealth of experience to our property management team.

As a landlord himself, Peter understands the true meaning of managing a property  and always strives to provide  ‘the best’ customer service to both landlords and tenants.

• Office: Lettings Management
• Email: p.nobbs@chartersestateagents.co.uk
• Telephone: 01329 830117

Cheryl started her career in lettings in 2008 and has worked throughout Hampshire, managing portfolios in both rural and more urban settings. In 2012, she moved to London to progress her career further and completed her ARLA qualification while working for agents in the Knightsbridge, Kensington and Chelsea areas. She is a professional and highly knowledgeable Property Manager, bringing a wealth of experience to her role at Charters. Her passion for building good client relations and practising excellence in all aspects of her life make her the perfect fit for the Charters team.

• Office: Lettings Management
• Email: c.pickett@chartersestateagents.co.uk
• Telephone: 02382 358577

Helen brings extensive expertise to the field of property, with over 16 years of dedicated experience in Lettings and Property Management. Possessing a deep understanding of her craft, she has achieved her ARLA qualification. Known for her approachable demeanour, Helen is committed to providing exceptional customer service with a personal touch.

• Office: Lettings Management
• Email: h.nicol@chartersestateagents.co.uk
• Telephone: 02380 631940

Kimberley has over six years of experience in the lettings industry. She is multifaceted in her field, having undertaken various roles, including office sales progressor and lettings negotiator. Kimberley has experience carrying out general administrative work, referencing, property management, and marketing. She is a proud member of Charters, where she is able to pass on her extensive knowledge and understanding of lettings legislation. Her exceptional customer service skills mean she has developed positive relationships with her landlords and tenants.

• Office: Lettings Management
• Email: k.ball@chartersestateagents.co.uk
• Telephone: 02382 358577

Madelein has over two decades of experience in the property industry, with a career spanning London and Surrey. She has impressively managed her businesses as well as estate agency branches. Her passion for property and unwavering commitment to exceptional customer service has earned her a stellar reputation. But Madelein's expertise isn't limited to her professional life; she's been a landlord for 30 years, offering a unique perspective on both sides of the property equation.

• Office: Lettings Management
• Email: m.armstrong@chartersestateagents.co.uk
• Telephone: 02382 350961

Clare-Louise started her property management career in the southeast of England, covering a national portfolio. Following a move to the New Forest, she has continued her passion for Property Management in the Hampshire region. After a brief period working in a new business for lettings, Clare-Louise decided that the challenges and problem-solving within property management were her true passion. Now, with nearly 10 years of experience in this field, she enjoys assisting landlords and tenants however they need.

• Office: Lettings Management
• Email: c.branker@chartersestateagents.co.uk
• Telephone: 02382 358579

Martha is a local lady who enjoys organisation and administration and, by her own admission, works well under deadlines and pressure. Her work output is tremendous, but even under tight time constraints, she always maintains a high level of customer service and expectations of her colleagues. On the odd occasion she is not at work, she enjoys keeping fit and spending time with her close family.

• Email: m.o'sullivan@chartersestateagents.co.uk
• Telephone: 02380 631940

Adriene began her lettings career in 1994, taking on a temporary three month contract that lasted nearly six years. Learning different roles within the company, from the post room and reception to finally being part of the accounts, Adrienne developed a strong background across a variety of disciplines.

• Office: Lettings Management
• Email: a.hill@chartersestateagents.co.uk
• Telephone: 02380 631940

Georgina possesses a decade of diverse customer service expertise through F&B, Retail and Property Management. She relocated to Southampton in 2017 for university studies and stayed due to being captivated by the city's charm. Georgina started her property career in property management and conducting EICR assessments before embarking on her journey with Charters.

• Office: Lettings Management
• Email: g.mistry@chartersestateagents.co.uk
• Telephone: 02380 631940

Nikki has eight years’ experience in the customer service industry. Currently in property management with two years of experience under her belt, her perseverance to ensure each tenant and client receives the utmost satisfaction is immeasurable. Nikki is a good listener; she engages in productive conversations and finds solutions whenever possible. Her effectiveness continues with her strong organisational skills to keep every property well-managed.

• Office: Lettings Management
• Email: n.franks@chartersestateagents.co.uk
• Telephone: 02380 631940

Katie boasts a rich and diverse career spanning seven years in the dynamic realms of fashion retail across Hampshire and London. Her journey began with hands-on experience in merchandising, gradually ascending to managerial roles. Possessing a profound understanding of customer service and effective communication with clients, Katie decided to pivot her career towards property management over two years ago. In this new domain, she has excelled in various administrative responsibilities, including drafting ASTs, managing inventories, conducting property inspections, and providing crucial support for lettings team viewings.

• Office: Lettings Management
• Email: k.salisbury@chartersestateagents.co.uk
• Telephone: 02382 358577

Charlie is a dedicated member of our team with extensive experience in property maintenance and management. With a proven track record of overseeing a vast portfolio of 200-plus jobs, bringing a wealth of knowledge and expertise to Charters. Driven by a passion for property management, Charlie is committed to ensuring the upkeep and satisfaction of our clients. With seven years of customer service experience under their belt, they understand the importance of delivering exceptional service and building lasting relationships.

• Office: Lettings Management
• Email: c.steele-manley@chartersestateagents.co.uk
• Telephone: 02382 358577

Emma brings an unwavering passion for caring for individuals and delivering exceptional customer service to ensure the highest satisfaction for clients. With a background in customer service and relationship-building, Emma will be a great addition to Charters.

• Office: Lettings Management
• Email: e.mcfarland@chartersestateagents.co.uk
• Telephone: 02382 358 577

Emily's career began with an apprenticeship in business administration within an estate agency, where she advanced to pre-tenancy lettings. Over the last two years, she has worked as a Data Manager at a top 15 UK accounting firm. Now, Emily leverages her expertise in client relations and exceptional service in her role as a Property Manager.

• Office: Lettings Management
• Email: e.cuell@chartersestateagents.co.uk
• Telephone: 02380 631940

Robyn has over three years of customer service experience and has always been passionate about the property industry. Growing up surrounded by it, she developed a deep understanding of both renting and property management. Her family's experience as renters and her close family friends being landlords have given her insight into the importance of providing exceptional service to tenants and landlords. Driven by her passion and firsthand experience, Robyn is dedicated to helping others and building strong relationships within the industry.

• Office: Lettings Management
• Email: r.fossa@chartersestateagents.co.uk
• Telephone: 02380 631940

Samuel’s journey began in the property construction management industry at the age of 17, and he has previously worked with a private landlord managing all his development projects, from managing the build to the subsequent property management of the let apartments. This is where Samuel discovered his passion for property management and love for helping tenants and landlords. Samuel personally invests time and energy into every one of the properties he manages as if it were his own.

• Office: Lettings Management
• Email: s.scott@chartersestateagents.co.uk
• Telephone: 02382 546546

Patricia lived in London, where she worked in the TV industry, and later, she worked as a Lettings Manager in Surbiton. Her journey began in 2014 with Charters, where she was an administrator for five years. In 2019 she worked in the new homes sector across several sites with different developers. Returning to Charters in May 2022, also on a new home site, Patricia is a Renewals Manager within the Property Management team. Her adaptable nature is exemplary, especially when building client relationships and she has managed to gain a wealth of experience progressing from one job role to another. Patricia is highly customer-centric and has strong administration skills.

• Office: Lettings Management
• Email: p.brown@chartersestateagents.co.uk
• Telephone: 02382 358577

Josh has worked in property since he was 18 years old and despite his youth can now be considered as a veteran in the industry, having experience in the sales and lettings sectors as well as in management. His lovely nature makes him popular with his clients as well as his colleagues, and he works tirelessly to ensure his inspections are accurate and his clients are left with a positive perspective. He is a fitness fanatic and a football fan and enjoys going to concerts and playing guitar.

• Email: j.saunders@chartersestateagents.co.uk
• Telephone: 02380 631940

Nicole has a vast amount of experience, with nearly 10 years in the property industry. Her passion for the industry is everlasting, as she is planning to stay for many years to come. With her amicable and meticulous nature, she enjoys performing midterm inspections and liaising with tenants/landlords.

• Email: n.mackenzie@chartersestateagents.co.uk
• Telephone: 02380 631940

Kareen is an experienced Inventory Clerk with a strong background in the property industry. With a journey beginning at 19, she honed her skills while studying, ultimately establishing her own successful inventory company in London. Leading a dedicated team for five years, she managed clients, including 10 estate agents and numerous landlords. Relocating to Southampton in 2019, Kareen sought a structured environment and found her fit at Charters. Her expertise extends beyond property as a Sports Science graduate, reflecting her enduring passion for sports and fitness. Kareen's commitment and proficiency make her a valuable asset to the team.

• Office: Lettings Management
• Email: k.davis@chartersestateagents.co.uk
• Telephone: 02380 631940

Welcoming Julie, our Inventory and inspection Clerk with 16 years of office experience as a magazine editor. Julie's background has equipped her with strong communication skills, proactive engagement, and a proven track record of implementing guidelines and standards. With a history of managing workflows, meeting budgets, and adhering to time-sensitive schedules in editorial and design teams, she is well-prepared for any dynamic challenges coming her way.

• Office: Farnham
• Email: j.patten@chartersestateagents.co.uk
• Telephone: 01252 891886

Laura’s polite and lovely manner, along with her meticulous attention to detail are the perfect qualities for her role of inventory clerk, having to conduct check ins for new tenants and detailed inspections for our landlords and explains how she has been so successful in this field for over a decade. Having previously been an international buyer for the cosmetics industry, her wealth of experience in negotiations is also of benefit when liaising with tenants and landlords but she also admits comes in useful as a mother of three daughters!

• Email: l.owen@chartersestateagents.co.uk
• Telephone: 02380 631940

Do you want to work for a forward-thinking, innovative estate agency? To find out what roles are available visit our Careers page. Alternatively, please send a copy of your CV to the email address below.

• Office: Head Office
• Email: p.pientak@chartersestateagents.co.uk