13 Oakmount Road
Chandlers Ford
Hampshire
SO53 2LG
Elliott is one of our founding partners, masterfully conducting and overseeing all day to day operations across the entire Charters network of offices. With over 25 years’ experience, Elliott’s tenacity and drive is contagious and key when training staff to offer the level of service synonymous with the Charters brand.
With years of experience in the real estate industry, Danielle Bailey has excelled in both independent and corporate agencies, covering front-end and Property Management roles. Her standout quality is an unwavering passion for customer service, which has been the cornerstone of her successful career. Danielle's commitment to providing exceptional service sets her apart, making her the go-to expert for all your real estate needs.
Phil is a welcome addition to the Charters Group Board, bringing with him extensive experience leading finance departments across a number of sectors, including his own firm and a lengthy career as Finance Director at Arthur J. Gallagher, the global insurance brokerage, risk management and consulting organisation. Phil oversees the finance department to enhance its reporting, flow of data, insights to the management team and to support the Group’s financial operations efficiently and strategically. He brings a superb CV and exceptional experience that will benefit our Group activities.
Say hello to Alex, the Financial Controller. Alex began his career with accounting training, then quickly transitioned to selling homes. His career further developed due to business mergers, acquisitions, and system changes. Alex plays a pivotal part in ensuring the flow of data and insights to support the group.
Emma heads up our Central Operations and Recruitment department. With over 20 years of experience across various industry sectors, she has brought a wealth of knowledge to the estate agency field. Emma combines her industry expertise with operational know-how and a passion for property, ensuring a smooth and efficient operation.
George has a wealth of knowledge within the property industry across a large swathe of the South Coast which has been cultured over a successful 22 year career. Previously Head of Savills New Homes Dorset, his wealth of knowledge within the property industry across the South has proven invaluable. Before Savills, George was Head of New Homes Countrywide for Hampshire. He is an expert in all aspects of new home sales and marketing, utilising our strong branch network of successful offices to sell new homes quickly and efficiently.
Suzanne has had an illustrious career within lettings spanning over two decades within both corporate and independent businesses. This has allowed her to identify the strengths and weaknesses in both business types and to introduce a business structure amalgamating the positives. She has an in-depth understanding of all of her teams’ roles and the challenges faced within the industry. Suzanne has substantial experience in new start up offices and acquisitions and an avid commitment to keep up to date with ever changing lettings legislation. Her priority is to offer a first-class customer service experience at all times and to ensure that landlords receive the best possible advice and protection. A passionate advocate of training and development, she has put in place a training programme to allow all lettings staff to be offered the opportunity to study for a level 3 property management qualification and ensures that all staff are kept up to date with legislation changes. She remains committed to continually reviewing operational procedures to enable efficiency, whilst still retaining the personal touch that is so essential in a customer orientated business. Having led Charters lettings for almost six years she is incredibly proud of the progress the business has made and is intent on continuing this positive advancement.
Ben is an experienced Land expert with over 25 years in the industry. He has owned and run an independent sales and lettings agency in Bishops Waltham and is an integral part of Charters Land & Development's team. He has an exceptional knowledge base and is well-respected within the industry.
Gemma oversees the experienced Charters Sales Progression team. Sales Progression provides our homeowners with a consistent line of communication with the legal process once they have agreed on an offer on their property. This award-winning team ensures a smooth transition into exchange and completion. Gemma's property experience and knowledge of the business is invaluable when managing this crucial department within Charters.
Simon has a wealth of marketing experience across the architectural sector, luxury retirement community operators and estate agencies in Hampshire and prime central London. Simon has many years of experience and exceptional knowledge of the local area. His understanding of traditional and modern marketing channels means he can tailor the service and continue to build on the established brand.
Dilyara has two decades of accounting experience in various industries. She is a detail-focused professional with comprehensive knowledge of bookkeeping while utilising accounting software and applications through analytical abilities. Dilyara is also adept at managing daily business operations while meeting deadlines.
Charlene is a finance assistant from Cape Town, South Africa. With a diverse career spanning multiple industries, including catering, successful sales consultancy, administration, and children's clothing design, her skill set is broad and versatile. Notably, she played a pivotal role in the administration and bookkeeping of her husband's Baseline Next Generation Networks for a decade. Before her return to the UK, Charlene pursued her passion by establishing an online store for ladies’ golfing apparel and accessories. While adapting to life in the UK, her service-oriented approach and candid enthusiasm drive her confidence for success in this new chapter.
Brandon has been an asset in the residential lettings and sales industry in this region since 2019. He is an organised and hardworking Administrator who is passionate about providing exceptional service to clients and colleagues alike.
With a career that began in an estate agency in Southampton, Karen Bowditch went on to establish and run her own successful lettings and property management company for an impressive 30 years. Following an acquisition, she joined Charters, contributing her extensive experience to the property management department. Currently, Karen leverages her knowledge and expertise as a valuable member of the Head Office team, making her a key asset in the real estate industry.
As Head of our Administration team, Katie is responsible for the smooth running of the estate agency operation by providing valuable admin support to the branch network. Her qualities in organisation, time management and acute attention to detail are a fitting match to the skills required in her very important role. Having spent the last 10 years in estate agency administration, her knowledge in this field is invaluable and she is the constant source of much positive testimony from our clients.
Lisa is an office administrator within the Romsey branch. She also provides administrative support to the Charters Land & New Homes and Commercial teams. With excellent organisational skills and attention to detail, plus over 20 years experience across independent estate agencies in a variety of roles, Lisa's knowledge and expertise is invaluable. As a local resident for over 25 years, Lisa also has a great deal of geographical knowledge too.
With a meticulous eye for detail and a passion for ensuring seamless functionality and efficiency, Sophia brings many years of customer service experience to every interaction. Her commitment to excellence ensures every customer is not just satisfied, but delighted with the result.
Danielle, a seasoned interior design stylist with a flair for creativity and meticulous attention to detail, brings over five years of exceptional customer service expertise to real estate. With a passion for fulfilling clients' needs to the highest standard, she consistently goes the extra mile to ensure their utmost satisfaction.
Kirsty Hamlen is a promising professional in the real estate industry. She excels as an Sales Progression Administrator, supporting the team and liaising with clients. Formerly a Sales Manager in Alresford and Viewing Assistant for the Romsey branch, Kirsty's commitment and fresh perspective set her apart. A lifelong resident of Alresford, she brings an invaluable understanding of the local market dynamics and a genuine passion for community connections.
With over 20 years of experience delivering exceptional customer service, Kirsty brings a wealth of expertise to Charters. Her background includes a decade in IT, where she honed her skills in problem-solving and meticulous organisation. Passionate about the real estate market, Kirsty combines her attention to detail with a strong team-focused approach to ensure exceptional service for every client.
Annie recently joined the Charters team as an Administrator. She studied Marketing for two years in Bristol, enhancing her understanding of market dynamics. With experience working at a beach bar in Brighton, Annie has excellent people skills. Additionally, she completed an art foundation in Brighton, highlighting her creativity and attention to detail. Her organisational skills and diverse background make her a valuable addition to the team.
Do you want to work for a forward-thinking, innovative estate agency? To find out what roles are available visit our Careers page. Alternatively, please send a copy of your CV to the email address below.