In order to maintain a high level of service for our customers we endeavour to handle all complaints swiftly, in accordance with our internal complaint’s procedure. Our customers are important to us, and we believe you have the right to a fair and courteous service at all times.
Please be assured that, once in receipt of your complaint, we will deal with it promptly, effectively and in a positive manner, as set out below. Should we prove unable to resolve the matter internally, to your satisfaction, you may wish to refer the matter to The Property Redress Scheme, the consumer redress scheme to which we subscribe. However, before such action is taken, we are required to attempt to resolve the matter internally, following the procedure set out below:
Useful Contact Details:
Elliott Trodd (Sales Director). Tel: 01962 830880, email: e.trodd@chartersestateagents.co.uk. Charters Estate Agents, 13 Oakmount Road, Chandlers Ford, Southampton, S053 2LG.
Suzanne Diamond MARLA (Lettings Compliance & Governance Officer). Tel: 02382 358580, email: s.diamond@chartersestateagents.co.uk. Charters Estate Agents, 13 Oakmount Road, Chandlers Ford, Southampton, S053 2LG.
The Property Redress Scheme, Kingmaker House, Station Road, Barnet, EN5 1NZ. Tel: 0333 321 9418, email: info@theprs.co.uk.