Not only will you be looking for an agent with a variety of properties to suit your budget and needs, seven days a week, but also one who can provide you with valuable support during your tenancy, to make the experience of renting your chosen property everything you could want.
From country homes to city studios… from Hampshire to Surrey… we let them all… no matter how large or small… Charters offers a dedicated lettings service matching discerning tenants with high-quality properties. Our experienced team provides a bespoke service designed to make the experience of finding and renting a home as effortless as possible.
Charters is an ARLA Propertymark licensed agent, so you can be confident that you will be dealing with a professional company complying with current legislation at all times.
We are also a member of The Property Redress Scheme and the Tenancy Deposit Scheme, a government-authorised deposit protection scheme, as well as having client money protection through ARLA Propertymark. We also pride ourselves on our highly experienced in-house property management team and out of hours service making us extremely well qualified to manage the lettings process from start to finish. The rental market is so fast paced these days, but please be assured that our talented staff are here to help you, keeping you regularly updated and working tirelessly to find you your perfect property.
If we fully manage the property that you are renting, you will have peace of mind in knowing that our maintenance team are highly experienced and trained in all areas of property management. You will be allocated a dedicated property manager who will introduce themselves to you when you first move in and they will liaise with you on any maintenance issues that you alert us to during your tenancy.
We additionally offer an out-of-hours service to provide support throughout the night and at weekends.
Using only fully qualified contractors, the maintenance team aim to ensure limited disruption thereby ensuring you have full enjoyment of the property.
The quickest and easiest way to report a maintenance issue is via our online repair reporting system…
This will forward details of your issue directly to your Property Manager and we will keep you updated via the App at all stages.
To speak with our Property Management Team during office hours of 9am to 5.30pm, Monday to Friday, please call 02380 631940 if your property is in Southampton or 02382 358577 for all other areas.
In the event of an emergency out of office hours please click on the button above and should the issue qualify to the emergency criteria you will be called within 30 minutes.
When renting a property in the UK, it’s likely that you’ll have plenty of questions. As experienced estate agents, we’re here to help. To get you started, we’ve put together a list of our FAQs but don’t hesitate to get in touch with further questions about renting.
How much do I need to earn to rent a property?
What is referencing?
What are credit checks?
How long does a credit check take to come back?
What documents do I need to rent a house/flat?
Who pays for tenant referencing?
What fees should I expect to pay when renting in England?
What fees should I not expect to pay?
What can a landlord deduct from the security deposit?
What is fair wear and tear?
What are the landlord’s responsibilities?
What are the tenant’s responsibilities?
How much can a landlord charge for cleaning?
Where can I ask more questions?
