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What makes Charters Lettings a great choice for landlords and tenants?

12th July 2024

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Whether you are a landlord or tenant, it is important to have trusted, helpful professionals who will ensure the whole experience runs smoothly. At Charters, we pride ourselves on our exceptional service, expertise and unmatched client care.

Letting agents in Hampshire & Surrey

With branches throughout the region, we are the chosen letting agents for countless clients in Hampshire and Surrey. Our teams have years of experience and know the local markets like no one else.

Landlords – do I need a letting agent?

A letting agent is there to help you find the best possible tenant and ensure a tenancy begins, runs and ends smoothly. While you do not legally need to use the services of a letting agent, given the ever-changing legislation and the significant amount of time required to manage a successful tenancy, using a letting agent can bring you considerable peace of mind.

We take huge pride in matching tenants with the right properties at the best possible rent.

You can read more about the benefits of using a letting agent here.

Why landlords choose Charters

Landlords choose Charters for our local knowledge, excellent tenants, efficient service and genuine care.

Our simple, effective five-step path to the perfect let:

  1. Value

We will value your property to maximise your rental yield and minimise any voids during the rental period, as well as offer advice on the property’s presentation.

  1. Secure a tenant

We will find the ideal tenant from our vast database of screened and independently referenced applicants. You will be provided with sufficient information to allow you to make an informed decision on accepting the prospective tenant,

  1. Legal paperwork

We prepare an industry Gold Standard tenancy agreement, register the deposit with a government approved scheme and serve the tenant any necessary documents.

  1. Ensure compliance

We will ensure the property is kept compliant through consistent advice and where applicable, we will arrange for suitably qualified contractors to conduct any necessary certification and maintenance.

  1. Check in and out

We will provide a high resolution inventory to accompany a detailed check-in and check-out report to allow for a smooth claims process at the end of the tenancy should it be necessary.

Property management Hampshire and Surrey

The Charters Lettings full property management service is relied on by most of our landlords who value the peace of mind that comes with an expert support network that’s here to deal with everything from a leaking tap to a deposit dispute.

Here is a snapshot of the services our highly experienced Property Management team will provide on our fully managed service:

  • Arrange prompt quotes and repairs by our approved contractors
  • Offer a 24-hour emergency response on your behalf
  • Provide tenants with an app to enable them to report maintenance issues in their home language and in sufficient detail to enable a prompt resolution
  • Arrange safety tests as necessary and serve associated certification
  • Provide you with regular inspection reports with clear photographs
  • Proactive recommendations to maintain and improve your property to minimise voids and justify a strong rent
  • Advice you on your legal obligations
  • Negotiate renewals and rent increases on your behalf
  • Arrange a check-out at the end of the tenancy
  • Negotiate the return of the tenants’ deposit

Why tenants love Charters

Our empathetic team treat each potential tenant as an individual, working hard to match them with their ideal property. We are approachable, considerate, polite and helpful when managing properties.

How to choose a letting agent

When letting your property, you want to ensure it is in the best hands possible. It is important to choose the right letting agent to find the perfect tenant and ensure all procedures are followed correctly.

When choosing a letting agent, think about:

  • Reputation
  • Local knowledge
  • Reviews (Charters are rated Excellent on Trustpilot, with over 1,000 5* reviews)
  • Services offered
  • Reliability
  • Efficiency
  • Client care, both for the landlord and tenant

Get in touch

Hopefully this guide has helped you learn how to choose a letting agent, and we hope you will consider Charters for your next property letting.

We are here to support our landlords and tenants at every step with unrivalled professionalism and kindness.

If you would like to find out more, please get in touch or pop into your local Charters branch. We will be delighted to help.

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