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Contact Details

LETTINGS PROPERTY MANAGEMENT (Southampton ONLY)
Stag Gates
The Avenue
Southampton
Hampshire
SO17 1XA

t: 02380 631940
e: lettingscustomerserviceteam@chartersestateagents.co.uk


LETTINGS PROPERTY MANAGEMENT (EXCLUDING Southampton)
13 Oakmount Road
Chandler's Ford
Hampshire
SO53 2LG

t: 02382 358577
e: lettingscustomerserviceteam@chartersestateagents.co.uk

Opening Hours
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
  • 9.00am - 5.30pm
The team
Supporting our landlords and tenants
Suzanne Diamond (MARLA)

Suzanne Diamond (MARLA)

Lettings Managing Director
Suzanne Diamond (MARLA)

Suzanne Diamond (MARLA)

Lettings Managing Director

Suzanne has had an illustrious career within lettings spanning over two decades within both corporate and independent businesses. This has allowed her to identify the strengths and weaknesses in both business types and to introduce a business structure amalgamating the positives. She has an in-depth understanding of all of her teams’ roles and the challenges faced within the industry. Suzanne has substantial experience in new start up offices and acquisitions and an avid commitment to keep up to date with ever changing lettings legislation. Her priority is to offer a first-class customer service experience at all times and to ensure that landlords receive the best possible advice and protection. A passionate advocate of training and development, she has put in place a training programme to allow all lettings staff to be offered the opportunity to study for a level 3 property management qualification and ensures that all staff are kept up to date with legislation changes. She remains committed to continually reviewing operational procedures to enable efficiency, whilst still retaining the personal touch that is so essential in a customer orientated business. Having led Charters lettings for almost six years she is incredibly proud of the progress the business has made and is intent on continuing this positive advancement.

Danielle Bailey (MARLA)

Danielle Bailey (MARLA)

Director of Property Management
Danielle Bailey (MARLA)

Danielle Bailey (MARLA)

Director of Property Management

With years of experience in the real estate industry, Danielle Bailey has excelled in both independent and corporate agencies, covering front-end and Property Management roles. Her standout quality is an unwavering passion for customer service, which has been the cornerstone of her successful career. Danielle's commitment to providing exceptional service sets her apart, making her the go-to expert for all your real estate needs.

Louise Balshaw (MARLA)

Louise Balshaw (MARLA)

Head of Central Property Management
Louise Balshaw (MARLA)

Louise Balshaw (MARLA)

Head of Central Property Management

Born in the South but raised in the North, Louise returned to the south 12 years ago. She started in property administration on a part time basis for small independent Letting Agents, in New Milton and progressed through into Property Management. Louise progressed further after an acquisition where she became Property Management Team Leader, leading a team of six property managers. Since returning to Southampton, Louise dealt with End of Tenancy and Inspections before transitioning into property management full time. Louise heads up the Central Property Management in Head Office where she oversees a team of experienced Property Managers.

Cheryl Pickett (MARLA)

Cheryl Pickett (MARLA)

Head of Pre-Tenancy
Cheryl Pickett (MARLA)

Cheryl Pickett (MARLA)

Head of Pre-Tenancy

Cheryl started her career in lettings in 2008 and has worked throughout Hampshire managing portfolios in both rural and more urban settings. In 2012 she moved to London to progress her career further and completed her ARLA qualification, while working for agents in the Knightsbridge, Kensington and Chelsea areas. She is a professional and highly knowledgeable property manager, bringing a wealth of experience to her role at Charters. Her passion for building good client relations and practising excellence in all aspects of her life make her the perfect fit for the Charters team.

Helen Nicol (MARLA)

Helen Nicol (MARLA)

Assistant Head Property Manager
Helen Nicol (MARLA)

Helen Nicol (MARLA)

Assistant Head Property Manager

Helen brings extensive expertise to the field of property, with over 16 years of dedicated experience in Lettings and Property Management. Possessing a deep understanding of her craft, she has achieved her ARLA qualification. Known for her approachable demeanour, Helen is committed to providing exceptional customer service with a personal touch.

Madelein Armstrong (MARLA)

Madelein Armstrong (MARLA)

End of Tenancy Manager
Madelein Armstrong (MARLA)

Madelein Armstrong (MARLA)

End of Tenancy Manager

Madelein has over two decades of experience in the property industry, with a career spanning London and Surrey. She has impressively managed her businesses as well as estate agency branches. Her passion for property and unwavering commitment to exceptional customer service has earned her a stellar reputation. But Madelein's expertise isn't limited to her professional life; she's been a landlord for 30 years, offering a unique perspective on both sides of the property equation.

Simon Bartlett

Simon Bartlett

Lettings Accounts Manager
Simon Bartlett

Simon Bartlett

Lettings Accounts Manager

Simon has worked on and off in lettings since 2009, but has specifically focused in this area for the last three years. Simon is a local resident and knows the area very well.

Clare-Louise Branker (MARLA)

Clare-Louise Branker (MARLA)

Lettings Accounts Assistant
Clare-Louise Branker (MARLA)

Clare-Louise Branker (MARLA)

Lettings Accounts Assistant

Clare-Louise started her property management career in the south east of England covering a national portfolio. Following a move to the New Forest, she has continued her passion for Property Management in the Hampshire region. After a brief period working in new business for lettings, Clare-Louise decided that the challenges and problem solving within property management were her true passion. Now with nearly 10 years’ experience in this field, she continues to enjoy assisting landlords and tenants however they may need.

Adriene Hill

Adriene Hill

Pre Tenancy Manager
Adriene Hill

Adriene Hill

Pre Tenancy Manager

Adriene began her lettings career in 1994, taking on a temporary three month contract that lasted nearly six years. Learning different roles within the company from the post room, reception to finally being part of the accounts, Adrienne developed a strong background across a variety of disciplines.

Martha O'Sullivan

Martha O'Sullivan

Pre-Tenancy Manager
Martha O'Sullivan

Martha O'Sullivan

Pre-Tenancy Manager

Martha is a local lady who enjoys organisation and administration and by her own admission works well under deadlines and pressure. Her work output is tremendous but even under tight time constraints, she always maintains a high level of customer service and expectation of her colleagues. On the odd occasion she is not at work, she enjoys keeping fit and spending time with her close family.

Georgina Mistry

Georgina Mistry

Pre-Tenancy Manager
Georgina Mistry

Georgina Mistry

Pre-Tenancy Manager

Georgina possesses a decade of diverse customer service expertise through F&B, Retail and Property Management. Relocating to Southampton in 2017 for university studies but staying due to being captivated by the city's charm. Georgina started her property career within property management and conducting EICR assessments, before embarking on her journey with Charters.

Kimberley Ball

Kimberley Ball

Property Manager
Kimberley Ball

Kimberley Ball

Property Manager

Kimberley has over six years’ experience in the lettings industry. She is multifaceted in her field having undertaken various roles including office sales progressor and lettings negotiator. Kimberley has experience carrying out general administrative work, referencing, property management and marketing. She is a proud member of Charters where she is able to pass on her extensive knowledge and understanding of lettings legislation. Her exceptional customer service skills means she has developed positive relationships with her landlords and tenants.

Giovanna Palmentieri

Giovanna Palmentieri

Property Manager
Giovanna Palmentieri

Giovanna Palmentieri

Property Manager

Originally from Italy, born into a family who own and manage commercial and residential property. Her roots have led her into the realm of property management having acquired two degrees, one in international relations and the other in law. Her legal work background shows her strong understanding and application of land – tenant laws. Previously managing a large portfolio in surrounding areas such as Southampton, Portsmouth, and Gosport, where she refined her skills to effectively time manage and communicate with a wide variety of tenants and landlords, in Italian or English. Giovanna’s amicable yet empathetic nature aids to diffuse situations, build trust, patiently listen, and improve client experience. She is always on hand to explain and uphold regulation compliance to guarantee protect each property.

Nikki Jeffrey

Nikki Jeffrey

Property Manager
Nikki Jeffrey

Nikki Jeffrey

Property Manager

Nikki has eight years’ experience in the customer service industry. Currently in property management with two years of experience under her belt, her perseverance to ensure each tenant and client receives the utmost satisfaction is immeasurable. Nikki is a good listener; she engages in productive conversations and finds solutions whenever possible. Her effectiveness continues with her strong organisational skills to keep every property well-managed.

Jake Davis

Jake Davis

Property Manager
Jake Davis

Jake Davis

Property Manager

Jake brings 4 years of experience in the field, with a primary focus in handling maintenance queries. His passion for the industry shines through in his commitment to delivering exceptional customer service and fostering strong customer relationships through effective communication. Eager to broaden his expertise, he aims to expand his skills across all aspects of property management. He strives to progress with in the company, by embracing challenges and providing optimal solutions for both landlords and tenants.

Katie Salisbury

Katie Salisbury

Property Manager
Katie Salisbury

Katie Salisbury

Property Manager

Katie boasts a rich and diverse career spanning seven years in the dynamic realms of fashion retail across Hampshire and London. Her journey began with hands-on experience in merchandising, gradually ascending to managerial roles. Possessing a profound understanding of customer service and effective communication with clients, Katie decided to pivot her career towards property management over two years ago. In this new domain, she has excelled in various administrative responsibilities, including drafting ASTs, managing inventories, conducting property inspections, and providing crucial support for lettings team viewings.

Monika Smith

Monika Smith

Property Manager
Monika Smith

Monika Smith

Property Manager

Monika is a highly accomplished professional, holding an MBA in Business Management and Administration. With over a decade of experience in property sales and an additional five years specialising in business-to-consumer marketing. Monika's expertise lies in the development and implementation of strategic sales and marketing plans, showcasing a strong ability to engage diverse consumer and business markets. Passionate about her role as a Property Manager, she is dedicated to leveraging her skills and knowledge to drive the growth of Charters Estate Agents and contribute significantly to their ongoing success.

Julie Patten

Julie Patten

Inventory & Inspection Clerk
Julie Patten

Julie Patten

Inventory & Inspection Clerk

Welcoming Julie, our Inventory & Inspection Clerk t with 16 years of office experience as a magazine editor. Julie's background has equipped her with strong communication skills, proactive engagement, and a proven track record of implementing guidelines and standards. With a history of managing workflows, meeting budgets, and adhering to time-sensitive schedules in editorial and design teams, she is well-prepared for any dynamic challenges coming her way.

Charlie Steele-Manley

Charlie Steele-Manley

Property Manager
Charlie Steele-Manley

Charlie Steele-Manley

Property Manager

Charlie is a dedicated member of our team with extensive experience in property maintenance and management. With a proven track record of overseeing a vast portfolio of 200-plus jobs, bringing a wealth of knowledge and expertise to Charters. Driven by a passion for property management, Charlie is committed to ensuring the upkeep and satisfaction of our clients. With seven years of customer service experience under their belt, they understand the importance of delivering exceptional service and building lasting relationships.

Emma McFarland

Emma McFarland

Property Manager
Emma McFarland

Emma McFarland

Property Manager

Emma brings an unwavering passion for caring for individuals and delivering exceptional customer service to ensure the highest satisfaction for clients. With a background in customer service and relationship-building, Emma will be a great addition to Charters.

Patricia Brown

Patricia Brown

Renewals Manager
Patricia Brown

Patricia Brown

Renewals Manager

Patricia lived in London, where she worked in the TV industry, latterly as a Lettings Manager in Surbiton. Her journey began in 2014 with Charters, where she was an administrator for five years. In 2019 she worked in the new homes sector across several sites with different developers. Returning to Charters in May 2022, also on a new home site, Patricia is a Renewals Manager within the Property Management team. Her adaptable nature is exemplary, especially when building client relationships and she has managed to gain a wealth of experience progressing from one job role to another. Patricia is highly customer-centric and has strong administration skills.

Jane Shepherd (BSC) (Hons)

Jane Shepherd (BSC) (Hons)

Renewals Manager
Jane Shepherd (BSC) (Hons)

Jane Shepherd (BSC) (Hons)

Renewals Manager

Jane is a highly accomplished Chartered Surveyor and proud member of the Chartered Institute of Housing, bringing with her over 25 years of extensive expertise in the realms of commercial and residential property valuation as well as asset management. Her professional journey includes a significant tenure as a surveyor at Trinity Rose, a sister company, where she specialised in conducting RICS Level 2 Home Buyers Surveys and Red Book Valuations. A lifelong resident of Hampshire, she contributes her wealth of local knowledge to the real estate industry.

Joshua Saunders

Joshua Saunders

Senior Inventory Clerk
Joshua Saunders

Joshua Saunders

Senior Inventory Clerk

Josh has worked in  property since he was 18 years old and despite his youth can now be considered as a veteran in the industry, having experience in the sales and lettings sectors as well as in management. His lovely nature makes him popular with his clients as well as his colleagues and he works tirelessly to ensure his inspections are accurate and his clients are left with a positive perspective. He is a fitness fanatic as well as a football fan and enjoys going to concerts and playing guitar.

Nicole Mackenzie

Nicole Mackenzie

Inventory Clerk
Nicole Mackenzie

Nicole Mackenzie

Inventory Clerk

Nicole has a vast amount of experience, with nearly 10 years in the property industry. Her passion for the industry is everlasting, as she is planning to stay for many years to come. With her amicable and meticulous nature, she enjoys performing midterm inspections, and liaising with tenants / landlords.

Kareen Davis

Kareen Davis

Inventory Clerk
Kareen Davis

Kareen Davis

Inventory Clerk

Kareen is an experienced Inventory Clerk with a strong background in the property industry. With a journey beginning at 19, she honed her skills while studying, ultimately establishing her own successful inventory company in London. Leading a dedicated team for five years, she managed clients including 10 estate agents and numerous landlords. Relocating to Southampton in 2019, Kareen sought a structured environment and found her fit at Charters. Her expertise extends beyond property, as a Sport Science graduate, reflecting her enduring passion for sports and fitness. Kareen's commitment and proficiency make her a valuable asset to the team.

Laura Owen

Laura Owen

Inspection Clerk
Laura Owen

Laura Owen

Inspection Clerk

Laura’s polite and lovely manner, along with her meticulous attention to detail are the perfect qualities for her role of inventory clerk, having to conduct check ins for new tenants and detailed inspections for our landlords  and explains how she has been so successful in this field for over a decade. Having previously been an international buyer for the cosmetics industry, her wealth of experience in negotiations is also of benefit when liaising with tenants and landlords but she also admits comes in useful as a Mother of three daughters!

Join Us

Join Us

Passionate about property?
Join Us

Join Us

Passionate about property?

Do you want to work for a forward-thinking, innovative estate agency? To find out what roles are available visit our Careers page. Alternatively, please send a copy of your CV to the email address below.

Call us for more information

02380 631940 (Southampton) or 02382 358577 (for all other area enquiries)

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