As a senior industry figure, Suzanne has had an illustrious 14-year career in property. This has included senior roles in both large corporate and independently run agencies across London and Surrey. Suzanne brings this crucial experience across the property industry to Charters helping them further improve the award winning service that they are all ready renowned for. She has a motivational and warming personality which complements Charters.

• Office: Head Office
• Email: s.diamond@chartersestateagents.co.uk
• Telephone: 02382 358577

With years of experience in the real estate industry, Danielle Bailey has excelled in both independent and corporate agencies, covering front-end and Property Management roles. Her standout quality is an unwavering passion for customer service, which has been the cornerstone of her successful career. Danielle's commitment to providing exceptional service sets her apart, making her the go-to expert for all your real estate needs.

• Office: Lettings Management, Southampton
• Email: d.bailey@chartersestateagents.co.uk
• Telephone: 02382 358580 | 02380 631940

Clare-Louise started her property management career in the south east of England covering a national portfolio. Following a move to the New Forest, she has continued her passion for Property Management in the Hampshire region. After a brief period working in new business for lettings, Clare-Louise decided that the challenges and problem solving within property management were her true passion. Now with nearly 10 years’ experience in this field, she continues to enjoy assisting landlords and tenants however they may need.

• Office: Lettings Management
• Email: c.branker@chartersestateagents.co.uk
• Telephone: 02380 631940

Born in the South but raised in the North, Louise returned to the south 12 years ago. She started in property administration on a part time basis for small independent Letting Agents, in New Milton and progressed through into Property Management. Louise progressed further after an acquisition where she became Property Management Team Leader, leading a team of six property managers. Since returning to Southampton, Louise dealt with End of Tenancy and Inspections before transitioning into property management full time. Louise heads up the Central Property Management in Head Office where she oversees a team of experienced Property Managers.

• Office: Lettings Management
• Email: l.balshaw@chartersestateagents.co.uk
• Telephone: 02382 358577

Cheryl started her career in lettings in 2008 and has worked throughout Hampshire managing portfolios in both rural and more urban settings. In 2012 she moved to London to progress her career further and completed her ARLA qualification, while working for agents in the Knightsbridge, Kensington and Chelsea areas. She is a professional and highly knowledgeable property manager, bringing a wealth of experience to her role at Charters. Her passion for building good client relations and practising excellence in all aspects of her life make her the perfect fit for the Charters team.

• Office: Lettings Management
• Email: c.pickett@chartersestateagents.co.uk
• Telephone: 02382 358577

Madelein has over two decades of experience in the property industry, with a career spanning London and Surrey. She has impressively managed her businesses as well as estate agency branches. Her passion for property and unwavering commitment to exceptional customer service has earned her a stellar reputation. But Madelein's expertise isn't limited to her professional life; she's been a landlord for 30 years, offering a unique perspective on both sides of the property equation.

• Office: Lettings Management
• Email: m.armstrong@chartersestateagents.co.uk
• Telephone: 02382 350961

Simon has worked on and off in lettings since 2009, but has specifically focused in this area for the last three years. Simon is a local resident and knows the area very well.

• Office: Lettings Management
• Email: s.bartlett@chartersestateagents.co.uk
• Telephone: 02382 358579

Adriene began her lettings career in 1994, taking on a temporary three month contract that lasted nearly six years. Learning different roles within the company from the post room, reception to finally being part of the accounts, Adrienne developed a strong background across a variety of disciplines.

• Office: Lettings Management
• Email: a.hill@chartersestateagents.co.uk
• Telephone: 02380 631940

Martha is a local lady who enjoys organisation and administration and by her own admission works well under deadlines and pressure. Her work output is tremendous but even under tight time constraints, she always maintains a high level of customer service and expectation of her colleagues. On the odd occasion she is not at work, she enjoys keeping fit and spending time with her close family.

• Email: m.o'sullivan@chartersestateagents.co.uk
• Telephone: 02380 631940

Kelly has been within the customer service arena for over seven years, citing a passion for delivering the best possible service. Her career has been focused within the property sector, including three years of property management experience. Kelly is always happy to assist customers with all of the aspects of Property Management, such as managing existing tenancies by arranging repairs to be carried out through contractors and being the main point of contact liaising with contractors, landlords and tenants.

• Office: Lettings Management
• Email: k.santos@chartersestateagents.co.uk
• Telephone: 02380 631940

Rebekah is an experienced Property Manager who has worked in the industry for 13 years. Her detailed knowledge and understanding of this sector mean she can answer questions from her landlords and tenants with confidence, giving clients peace of mind that their needs are well looked after.

• Office: Lettings Management
• Email: r.benyosef@chartersestateagents.co.uk
• Telephone: 02382 358577

With over 25 years’ of experience as a Legal PA in London and Southampton, Fiona’s most recent challenge was Training Manager for a commercial property developer.  With up to 120 people to look after, Fiona polished her skills in managing peoples’ expectations, events organisation and patience

• Office: Lettings Management
• Email: f.ellis@chartersestateagents.co.uk
• Telephone: 02382 358577

Kimberley has over six years’ experience in the lettings industry. She is multifaceted in her field having undertaken various roles including office sales progressor and lettings negotiator. Kimberley has experience carrying out general administrative work, referencing, property management and marketing. She is a proud member of Charters where she is able to pass on her extensive knowledge and understanding of lettings legislation. Her exceptional customer service skills means she has developed positive relationships with her landlords and tenants.

• Office: Lettings Management
• Email: k.ball@chartersestateagents.co.uk
• Telephone: 02382 358577

Originally from Italy, born into a family who own and manage commercial and residential property. Her roots have led her into the realm of property management having acquired two degrees, one in international relations and the other in law. Her legal work background shows her strong understanding and application of land – tenant laws. Previously managing a large portfolio in surrounding areas such as Southampton, Portsmouth, and Gosport, where she refined her skills to effectively time manage and communicate with a wide variety of tenants and landlords, in Italian or English. Giovanna’s amicable yet empathetic nature aids to diffuse situations, build trust, patiently listen, and improve client experience. She is always on hand to explain and uphold regulation compliance to guarantee protect each property.

• Email: g.palmentieri@chartersestateagents.co.uk
• Telephone: 02380 631940

Nikki has eight years’ experience in the customer service industry. Currently in property management with two years of experience under her belt, her perseverance to ensure each tenant and client receives the utmost satisfaction is immeasurable. Nikki is a good listener; she engages in productive conversations and finds solutions whenever possible. Her effectiveness continues with her strong organisational skills to keep every property well-managed.

• Office: Lettings Management
• Email: n.jeffrey@chartersestateagents.co.uk
• Telephone: 02380 631940

Ashley has an impressive 6 years’ experience in property management, progressing to a senior member of staff for two of those years. He has accumulated knowledge in all aspects of the Property Management spectrum. Ashley enjoys the challenging yet unpredictable nature that every day brings, particularly when it comes to liaising with clients and problem solving. He is a specialist in dealing with maintenance and end of tenancy, having devoted a vast amount of time in perfecting these areas. Ashley’s stoic and calm under pressure demeanour makes him innate for this role.

• Office: Lettings Management
• Email: a.ellis@chartersestateagents.co.uk
• Telephone: 02382 358577

Jake brings 4 years of experience in the field, with a primary focus in handling maintenance queries. His passion for the industry shines through in his commitment to delivering exceptional customer service and fostering strong customer relationships through effective communication. Eager to broaden his expertise, he aims to expand his skills across all aspects of property management. He strives to progress with in the company, by embracing challenges and providing optimal solutions for both landlords and tenants.

• Office: Lettings Management
• Email: j.davis@chartersestateagents.co.uk
• Telephone: 02380 631940

Patricia lived in London, where she worked in the TV industry, latterly as a Lettings Manager in Surbiton. Her journey began in 2014 with Charters, where she was an administrator for five years. In 2019 she worked in the new homes sector across several sites with different developers. Returning to Charters in May 2022, also on a new home site, Patricia is a Renewals Manager within the Property Management team. Her adaptable nature is exemplary, especially when building client relationships and she has managed to gain a wealth of experience progressing from one job role to another. Patricia is highly customer-centric and has strong administration skills.

• Office: Lettings Management
• Email: p.brown@chartersestateagents.co.uk
• Telephone: 02382 358577

Josh has worked in  property since he was 18 years old and despite his youth can now be considered as a veteran in the industry, having experience in the sales and lettings sectors as well as in management. His lovely nature makes him popular with his clients as well as his colleagues and he works tirelessly to ensure his inspections are accurate and his clients are left with a positive perspective. He is a fitness fanatic as well as a football fan and enjoys going to concerts and playing guitar.

• Email: j.saunders@chartersestateagents.co.uk
• Telephone: 02380 631940

Tiiu has always loved the property industry and began her career in the business from an early age but left to venture into different industries after a while. However, this nagging passion for property did not leave her and more recently she returned to the business via property development which gave her all round knowledge of estate agency but she soon realised that the lettings world was her true vocation. She is exceptional at her job as an inventory clerk and thoroughly enjoys meeting her clients and resolving any issues they may have whilst also being meticulous with her inspections.

• Email: t.luide@chartersesateagents.co.uk
• Telephone: 02380 631940

Nicole has a vast amount of experience, with nearly 10 years in the property industry. Her passion for the industry is everlasting, as she is planning to stay for many years to come. With her amicable and meticulous nature, she enjoys performing midterm inspections, and liaising with tenants / landlords.

• Email: n.mackenzie@chartersestateagents.co.uk
• Telephone: 02380 631940

Kareen is an experienced Inventory Clerk with a strong background in the property industry. With a journey beginning at 19, she honed her skills while studying, ultimately establishing her own successful inventory company in London. Leading a dedicated team for five years, she managed clients including 10 estate agents and numerous landlords. Relocating to Southampton in 2019, Kareen sought a structured environment and found her fit at Charters. Her expertise extends beyond property, as a Sport Science graduate, reflecting her enduring passion for sports and fitness. Kareen's commitment and proficiency make her a valuable asset to the team.

• Office: Lettings Management
• Email: k.davis@chartersestateagents.co.uk
• Telephone: 02380 631940

Laura’s polite and lovely manner, along with her meticulous attention to detail are the perfect qualities for her role of inventory clerk, having to conduct check ins for new tenants and detailed inspections for our landlords  and explains how she has been so successful in this field for over a decade. Having previously been an international buyer for the cosmetics industry, her wealth of experience in negotiations is also of benefit when liaising with tenants and landlords but she also admits comes in useful as a Mother of three daughters!

• Email: l.owen@chartersestateagents.co.uk
• Telephone: 02380 631940

Do you want to work for a forward-thinking, innovative estate agency? To find out what roles are available visit our Careers page. Alternatively, please send a copy of your CV to the email address below.

• Office: Head Office
• Email: p.pientak@chartersestateagents.co.uk